Refund & Return Policy

Refund & Return Policy | JasyShop
JasyShop
Every item is checked before it ships

Refund & Return Policy

Quality-related returns only

Please read this policy carefully before ordering. We inspect every item before dispatch, and returns are handled only for genuine quality issues.

Returns Are for Quality Issues Only

Refunds and returns are accepted only for verified quality issues — such as ornaments or glassware broken on arrival, manufacturing defects, items materially not as described, or the wrong item sent.

We do not accept returns or offer refunds for change of mind, personal taste, or "the colour looked different." Please check sizes and descriptions carefully before ordering.

What Qualifies

  • Breakage or damage present on arrival (especially glass baubles and lighting)
  • Manufacturing defects or items materially not as described
  • Wrong item or wrong quantity sent by us

What Does Not Qualify

  • Change of mind or "no longer wanted"
  • Colour, style, or size preference
  • Damage caused after delivery by misuse or accidents
  • Items that have been used, assembled, or altered
  • Final sale, clearance, and promotional items

How to Request a Return

  1. Email within 7 days of delivery.
  2. Include your order number, a description of the issue, and clear photos of the item and its packaging.
  3. Our team verifies the claim. If approved, we'll provide the return address and instructions.

Refunds

Once we receive and confirm the returned item, your refund is issued to your original payment method within 5–10 business days. Your bank may take a little longer to show it.

Return Shipping

For confirmed quality issues (including breakage in transit), return shipping is covered by us. For any other reason, returns are not available.

Questions

Not sure whether your situation qualifies? Email us before sending anything back — .