Track Your Order

At Anjouclothing, we understand how important it is to know where your order is and when you can expect it to arrive.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available. You can use this information to follow the progress of your shipment from dispatch to delivery.

How to Track Your Order

Once your order has been shipped, please check the shipping confirmation email sent to the email address used when placing your order.

Your shipping confirmation may include:

Your order number
Your tracking number
The shipping carrier
A tracking link
Your shipment status

Simply click the tracking link in your shipping confirmation email to view the latest available delivery updates.

If a tracking link is not provided, you may copy your tracking number and enter it on the official tracking website of the relevant shipping carrier.

When Will I Receive My Tracking Information?

Tracking information is generally provided after your order has been processed, packed, and transferred to the shipping carrier.

Please note that receiving an order confirmation does not mean that your order has already been shipped.

You will normally receive a separate shipping confirmation once your package has been dispatched.

In some cases, tracking information may not become available immediately after shipment.

Tracking Information Has Not Updated

After a package is shipped, it may take some time for the carrier to scan the parcel and update its tracking system.

It is normal for tracking information to remain unchanged for a short period after the tracking number is created.

Tracking updates may also be temporarily delayed due to:

Carrier processing delays
Weekends or public holidays
Customs inspections
International transit
Severe weather
High shipping volumes
Local delivery network delays
Limited tracking events for certain shipping services

If your tracking number has recently been issued, please allow some time for the carrier's tracking system to update.

What Does "Pre-Shipment" or "Label Created" Mean?

A status such as "Pre-Shipment," "Shipping Label Created," "Shipment Information Received," or a similar message generally means that shipping information has been submitted to the carrier.

The package may still be waiting for its first physical carrier scan.

Once the carrier accepts and scans the package, additional tracking updates should become available.

International Order Tracking

For international shipments, tracking information may not update continuously during every stage of transportation.

Your package may be transferred between different logistics providers as it moves from the origin country to the destination country.

As a result, there may occasionally be several days between tracking updates.

Once the package reaches your destination country, it may be transferred to a local postal service or last-mile delivery carrier for final delivery.

Customs Processing

International orders may be subject to customs inspection in the destination country.

During customs processing, tracking information may temporarily stop updating.

Customs clearance times vary depending on the destination country, local customs authorities, shipment volume, and the nature of the package.

Unfortunately, Anjouclothing cannot control or accelerate customs processing.

Once the package has been released by customs and transferred back to the carrier, tracking updates should resume.

Your Order May Arrive in Separate Packages

If your order contains multiple items, they may occasionally be shipped separately depending on product availability, warehouse location, or logistics arrangements.

This means you may receive:

More than one package
More than one tracking number
Packages arriving on different dates

If only part of your order has arrived, please check your shipping confirmation emails to see whether additional tracking numbers have been provided.

Tracking Shows "Delivered," but I Cannot Find My Package

If the tracking information shows that your package has been delivered but you have not received it, please first check:

Your mailbox
Front door or porch
Side or back entrance
Garage
Reception desk or mailroom
Parcel locker
Building management office
Other safe delivery locations around your property
Household members
Neighbors who may have accepted the package

Some carriers may mark a package as delivered shortly before the actual delivery is completed.

We also recommend contacting the local carrier or post office directly, as they may be able to provide additional delivery details.

If you still cannot locate your package after completing these checks, please contact our customer service team.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully review your:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Telephone number

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Once a package has entered the carrier's delivery network, changes to the delivery address may no longer be possible.

Package Returned to Sender

A package may be returned to the sender for reasons such as:

An incorrect or incomplete address
An unsuccessful delivery attempt
The package not being collected
The recipient being unavailable
The carrier being unable to locate the address
Customs or import-related issues
Refusal of delivery

If your tracking information shows that your package is being returned to the sender, please contact our customer service team with your order number and tracking information.

We will review the shipment status and advise you on the available next steps.

Tracking Number Is Not Working

If your tracking number does not show any information, please make sure that:

The tracking number has been entered correctly.
You are using the correct carrier's tracking website.
Enough time has passed for the carrier to register the shipment.

New tracking numbers may require some time before becoming active in the carrier's system.

If the tracking information is still unavailable after a reasonable period, please contact us for assistance.

I Did Not Receive a Shipping Confirmation Email

If you have not received a shipping confirmation email, please:

Check your spam or junk folder
Confirm that you entered the correct email address when placing your order
Search your inbox for emails from Anjouclothing
Allow sufficient time for your order to be processed before expecting shipping information

If you are still unable to locate your shipping confirmation, please contact our customer service team.

Order Still Processing

If your order has not yet shipped, your tracking information may not be available.

Order processing and shipping transit are separate stages.

During processing, your order may be undergoing:

Payment verification
Order confirmation
Product preparation
Quality inspection
Packaging
Warehouse dispatch preparation

Once your package has been handed over to the shipping carrier, tracking information will become available when supported by the selected shipping service.

Delivery Delays

Although we work with logistics providers to help orders reach customers as efficiently as possible, delivery times may occasionally be affected by circumstances outside our control.

Possible causes of delays include:

Severe weather
Public holidays
Customs inspections
Transportation disruptions
Carrier network congestion
Local postal delays
Incorrect address information
Remote delivery locations
Unexpected logistics disruptions

Estimated delivery dates should therefore be treated as estimates rather than guaranteed delivery dates unless otherwise specifically stated.

Need Help Tracking Your Order?

If you are unable to locate your tracking information or have concerns about your shipment, please contact the Anjouclothing customer service team.

Customer Service Email:
service@Anjouclothing.com

Website: Anjouclothing.com

To help us assist you more efficiently, please include: