Shipping Policy

Where your order goes after checkout

Wrapping paper and ornaments are easy to crush, so we pack them flat and fill the gaps. Here's what to expect after you order.

1. Handling Time

In-stock orders leave our warehouse within 1 to 3 business days, Monday to Friday. During the December rush this can stretch to 5 business days, and we'll flag it at checkout when it does.

2. Order by the Holiday Cut-Off

Standard shipping runs 15 to 30 business days, so please order at least 5 weeks before the date you need your items. Orders placed later may still arrive in time, but we can't promise it.

3. Delivery Windows

Rates are calculated at checkout by destination and weight. Once dispatched, expect:

• Standard Shipping: 15 to 30 business days
• Expedited Shipping: 2 to 5 business days, where the service is offered

These come from the carrier, not from us. Customs inspection, severe weather, and holiday parcel volumes can all add days.

4. Who Carries It

We use tracked services from USPS, FedEx, and UPS. Your dispatch email names the carrier and gives you the tracking number.

5. Outside the United States

We ship internationally. Any duties, import taxes, or customs handling fees charged on arrival are the buyer's responsibility and are not included in the price you pay us.

6. Addresses

We can't redirect a parcel once it's with the carrier. Check the address carefully before you pay — orders sent to an address entered incorrectly are not our responsibility.

7. If It Goes Missing

When tracking says delivered but nothing arrived, ask your local carrier first; they can usually locate it. If they can't, email service@jasyshop.com with the order number and tracking number and we'll open a claim.